Refunds and cancellations

Tajbee Traders OPC Private Limited takes payment online before an order is saved. A refund, when it is due, goes back to the same payment method.

Before the parcel is shipped

• You can cancel from the order page while the parcel has not been handed to the supplier. The full amount, including shipping, goes back to the same payment method.
• If the parcel has not been handed to the carrier, we cancel the order and refund the goods total and the shipping charge you paid.
• If the item cannot be sourced, we cancel the order and refund the full amount paid.

After the parcel is shipped

• Open the order and report a problem if the item is damaged, wrong, or missing. After delivery you can also ask to return an unused item.
• A refund of the goods is made when we accept the claim. Shipping is refunded when the problem is a failed or wrong delivery, not when you refused a correctly delivered parcel.
• An item that was delivered as ordered is refunded only if it is unused and can be returned. The return shipping cost is yours unless we sent the wrong or damaged item.

When the money is sent

After a refund is approved, it is sent to the original payment method. Banks and payment gateways usually show it within 7 business days. The store does not keep your card or UPI details; the gateway handles the reversal.

If a payment is taken but the order is not saved, contact us with the payment reference that starts with pay_. That payment is refunded in full.